Hardware Renewals Representative, Advanced Solutions
About Compugen
Compugen is one of Canada’s largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Hardware Renewals Representative, Advanced Solutions
We are looking to augment our Renewal team by adding an Advanced Solutions Renewal Specialist on a full-time basis. This is a hardware renewal position, and this individual will support the sales team efforts in improving sales and customer satisfaction by ensuring asset management, quotes, orders, and customer queries are addressed in a timely manner.
Responsibilities:
- Provide asset lifecycle management for customers, independently and in collaboration with Networking & Security Practice Solution Specialists
- Provide the Senior Networking Solution Specialists with customer lead on refresh opportunities based on upcoming renewals.
- Provide renewal quotes to customers in a timely manner and within defined Service Level Agreement (SLA)
- Check purchase orders for accuracy against the quote or standards before expertly expediting them through the system
- Provide asset lifecycle management assistance to the customers – answering renewal queries and perform research when answers are not immediately available
- Successfully promote and sell Compugen as a full service, benefited IT systems integrator
- Maintain and develop a high level of knowledge of new technology and the company’s solution offerings
Qualifications
- 2+ years’ experience working with Palo Alto, F5, Fortinet, Cisco Smartnet, HPE/Aruba, Lenovo, support renewals, etc.
- Pre-Sales Certifications/experience with the above manufacturers would be an asset
- Knowledge of tools such as Cisco CCW-R is an asset
- Completion of a college diploma or university degree in Computer Science or equivalent work experience
- Strong knowledge of Excel – regular use of pivot tables & vlookups
- Able to work in a fast-paced environment managing multiple projects simultaneously
- Attention to detail and communication skills at all levels within the organization and with customers
- Experience working in a Value-Added Reseller (VAR) or a systems integrator would be beneficial
What Compugen Offers You:
- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options available
- Work/life flexibility
Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs