Join us on Thursday February 24th at 12pm EST for Masterclass Episode 32: Create a Customer Portal in 5 Minutes! Web and mobile self-service interactions have now overtaken all other channels. Companies have seen an 81% jump in the use of online help and 73% say that valuing their time is the most important thing a company can do by providing self-service interactions. This is why our eService client portal is more important than ever. With Jonas, give your clients the added flexibility of creating and tracking work orders, as well as allowing them to access the invoices and details of their service contracts and equipment without having to pick up the phone. Join us on Thursday, February 24th, at 1PM AST, to see how providing your customers with that self-service ability can increase collaboration and attract more business. What will be covered: - Setting up your very own customer portal - Creating & tracking work orders as a customer - Tracking service contracts and service item details

The global pandemic has resulted in millions of jobs lost, whole industries changed forever, and a workforce and employers who may be struggling to keep up with rapidly evolving skills-requirements and adapting to an increasingly digitized world of work. These factors can create barriers between those looking to hire and job seekers looking to enter, re-enter and/or progress in the workforce of 2021+. During the pandemic, many employees have been laid-off from jobs in industries, such as retail, leisure and tourism, etc., that will not be rehiring, or will require employees to have a different skill set. Research by McKinsey & Company found that compared to before the pandemic, 25% more workers may need to switch occupations, and Randstad’s Skilling Today survey reported that nearly 70% of HR professionals now ask or require employees to upskill or reskill to meet changing business needs. Yet most companies only offer training opportunities to team leads, managers and/or high-potential employees, leaving others to fend for themselves. The current rate of upskilling and reskilling would take decades to prepare job seekers to enter the workforce, which by then would have a very different outlook of the future of work. Thus, it is imperative for […]

About the Webinar On March 3 at 12 PM AST on Zoom, join Patrick as he dives into venture capital. He will touch on: History of venture capital (VC) How does VC work and why does that matter? How has VC evolved over time? The process of raising venture capital Advice to make sure you’re well prepared If you're a startup founder that's curious about where investment can take your business, you won't want to miss this session! About Concrete Ventures Concrete Ventures is a $17m+ pre-seed venture capital fund based in Atlantic Canada. They find great ideas and founders in Atlantic Canada that are ready to build massively scalable businesses and work with them to grow their businesses. About Patrick Hankinson Patrick Hankinson has the perfect mix of operating and investing experience that can truly help scale companies. He was a co-founder of Tether, which grew into a multi-million dollar profitable business. He was also a founder of Compilr, which was acquired by lynda.com and subsequently LinkedIn. He is a key member of the East Coast startup community as a mentor and investor. He has personally invested in 14 companies and is actively involved in a number of local […]