Events for December 13, 2022 › Webinar › – Digital Nova Scotia – Leading Digital Industry

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Virtual Power Lunch: Complaint is Not a Four Letter Word

Online

Speaker: Sarah Delaney of BFD Retail Consulting Learning Objectives: Managing the Client Relationship and why customers complain & what to do about it when it happens; and it’s GOING to happen! Develop a Guiding Service Principle (GSP) that will: Provide a point of reference/guidepost in future client relationships Help develop & keep customer relationships strong Help you establish what actions to take to salvage customer relationships/experiences when things have not lived up to expectations Establish and document a step-by-step framework for approaching challenging customer situations so you can address complaints from a place of learning and confidence instead of fear and defensiveness Adopt an attitude of gratitude toward customers that complain and develop a system for processing things learned from these interactions Spots are limited! Register now.  

Decoding LinkedIn Workshop

Online

When and where Date and time Tue, 13 December 2022, 5:00 PM – 6:00 PM EST Location Online About this event Let us set you up for success in the New Year. Join us for 'Decoding LinkedIn', and enter for a chance to win a $100 gift card! Interviews slow down over the Holidays, which makes this the perfect time to work on updating your LinkedIn profile. We at Lighthouse Labs are here to help. We would like to invite you to our LinkedIn workshop where we help you optimize your profile for maximum exposure in 2023! We know you got what it takes to excel in your desired field. We want to invite you to a workshop that focuses on helping you shine amongst the competition. Our Lighthouse Labs graduates have benefited from these workshops over the years, and we now want to extend this invitation to you at no cost and help you in your career exploration and job search. Come find out how we can help! Spots are limited and you don’t want to miss this one.

Black Start-Up Project: AYA Day Pitch Challenge

Online

When and where Date and time: Tue, 13 Dec 2022, 6:30 PM AST Location: Online About this event Celebrate our first round of START programming with us and cheer on the top 15 pitch participants at AYA Day! Everyone is welcome to join this virtual event. Over the last 3 months, START program participants have participated in expert-led, intensive workshops and online learning content. We have supported aspiring and early-stage entrepreneurs through relevant and accessible programming, free mentorship from Black business experts, and bi-weekly peer support sessions. We have learned so much during the last few months, and now it’s time to share with you! What to Expect at AYA Day Watch the top 15 pitches selected by our judges and learn more about their entrepreneurial journey. Hear expert feedback that you may be able to incorporate into your own business. Support Black entrepreneurs and share your feedback on their pitches. Celebrate the first offering of the START program and learn more about what’s coming next. Cheer on our top 15 pitches We started this pitch competition to give Black entrepreneurs the chance to practice pitching in a safe space and to provide an incentive-based program that helps Black founders […]