Events for March 2024 – Digital Nova Scotia – Leading Digital Industry
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Virtual Power Lunch: Complaint is Not a Four Letter Word

December 13, 2022 @ 11:30 am - 1:30 pm AST

Speaker: Sarah Delaney of BFD Retail Consulting

Learning Objectives:

Managing the Client Relationship and why customers complain & what to do about it when it happens; and it’s GOING to happen!

Develop a Guiding Service Principle (GSP) that will:

  • Provide a point of reference/guidepost in future client relationships
  • Help develop & keep customer relationships strong
  • Help you establish what actions to take to salvage customer relationships/experiences when things have not lived up to expectations
  • Establish and document a step-by-step framework for approaching challenging customer situations so you can address complaints from a place of learning and confidence instead of fear and defensiveness
  • Adopt an attitude of gratitude toward customers that complain and develop a system for processing things learned from these interactions

Spots are limited! Register now.

 

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