It's a question that inspired the name 20/20 Digital—and one with no simple answer. Join Jamie Gerrard, founder of 20/20 Digital, as he shares what it takes to improve people's interactions with digital products and services. With 24 years of experience in digital product strategy and design, Jamie reveals why UX success goes far beyond quick fixes or flashy design updates—it's about understanding how organizations work from the inside out. Drawing on real-world projects, Jamie will examine the three critical elements every successful UX initiative needs, explain why "it depends" is often the most thoughtful answer and share practical strategies for building digital experiences that stand the test of time. Whether you're a product leader, designer, or simply curious about creating better digital products and services, this talk offers candid insights and actionable takeaways to help you strengthen your UX approach. AGENDA 7:00 PM Doors open, networking time 7:15 PM Introductions from Nata and Ruby 7:20 PM "Can you fix our UX" with Jamie Gerrard 7:50 PM Q&A 8:15 PM Networking and wrap-up 8:30 PM Doors close

Moving into UX leadership requires more than just great design skills — it's about influence, relationships, and strategic thinking. In this talk, Angela Duggan will share her journey from an individual contributor to VP, including key actions that helped her grow her career. She explores common fears and imposter syndrome, offering strategies to overcome them. Angela will also share practical tips on preparing for leadership, building strong professional relationships, and leveraging mentorship to support career growth. This session offers real-world insights for anyone looking to take the next step in their UX career.  Agenda 7:00 PM Doors open, networking time 7:15 PM Introductions from Nata and Ruby 7:20 PM Expanding Your Influence: A UX Leader's Journey with Angela Duggan 7:50 PM Q&A 8:15 PM Networking and wrap-up 8:30 PM Doors close Speaker Bio Angela Duggan is a user experience expert with over 20 years of experience in the IT industry. Starting as a web developer, she quickly moved into UX, specializing in B2B applications across web, desktop, and mobile. As the VP of User Experience at BeyondTrust, Angela grew the UX team from 3 to 30, driving a shift from siloed product teams to a unified, research-driven design culture. Passionate about UX advocacy and leadership, Angela excels at building strong […]