Strategic planning is a critical, but often flawed process for many companies – especially those in high-growth mode. This workshop will dissect some common pitfalls that leaders make during their strategic planning process and how to avoid them. We’ll take a kaleidoscope view of varying stakeholder perspectives on the strategic planning process and examine techniques and considerations for how to encompass those perspectives to maximize the effectiveness and buy-in of your strategic plan. In this workshop, you'll learn: Become aware of common pitfalls to avoid in the strategic planning process; How to take a multi-stakeholder approach to strategic planning to ensure success and buy-in and; Communication strategies to support organizational understanding and adoption of your strategic plan. Meet your facilitator: Mary Jane (MJ) Leslie, Founder & Principal Consultant, Chapter 3 Ltd.  MJ is the owner of Chapter 3 Ltd., a consulting company that specializes in helping start-up companies and small businesses overcome obstacles and achieve growth objectives. With a background in communications and a career spent building start-up companies, MJ works with clients to identify gaps and improve business operations within marketing, client care, sales operations, and communications.

Explore the significant impact of UX on customer and employee satisfaction, brand perception, and overall business success while emphasizing the importance of adapting UX strategies for diverse global markets and how to avoid common mistakes in UX strategy. Key Takeaways: How UX impacts customer and employee satisfaction, brand perception, and business success; Adapting UX strategies to cater to diverse global markets and how to avoid common UX strategy mistakes; Exploration of how emerging technologies are shaping the future of UX. Meet your Presenter... Jamie, the founder of 20/20 Digital, is a Principal Consultant with over 20 years of experience across multiple sectors, including telecommunications, healthcare, law, finance, education, government, and travel and tourism. He has worked with startups, Fortune 500 companies, and private and public sector organizations.  

Technology is complex. Managing it doesn’t have to be. Tech teams, projects and services are often black boxes to business owners. In this workshop, we explore how to navigate tech decision-making and strategy from the perspective of a non-technical founder or leader. We’ll discuss strategies for distilling technology choices down to plain terms your business understands. We’ll also cover high-level approaches to choosing a technology partner, and managing tech teams, projects and products. In this workshop, you'll learn: How to evaluate tech decisions in terms of risk & benefit, profit & loss; Methodologies for managing tech projects and how to choose what’s right for your situation and; How to choose a technology partner or vendor and how to measure success. Meet your facilitator: Gavin Mullen, Founder and Principal, Nellum Technologies Gavin has been building and leading software teams and projects for 20+ years and has worked with organizations ranging from small local businesses to multi-billion dollar transnational enterprises. Breaking through the jargon and complexity often associated with managing technology, he brings a simplified, plain language, business-first approach.