The pandemic has shocked the economy and transformed how organizations operate, creating a “new normal” for institutes, economic development agencies, employees and job seekers. With the introduction of social distancing, digitalization has seen tremendous growth; research by Mckinsey & Company reported that 80% of organizations interact with customers digitally, three times more than before the pandemic. Furthermore, several trends have emerged, such as the need for upskilling/reskilling, change in flexibility from location to time, and shift from managing employee work experience to life experience, i.e., the “employee experience”. The global 2021 Employee Experience survey found that 92% of organizations prioritized employee experience enhancements over the next 3 years, higher by 52% from before the pandemic; yet 79% of organizations reported that they have not yet arrived at their new workplace reality. From the employee perspective, during the initial phase of the pandemic, 72% of employees had confidence in leaders to protect employee health and wellbeing, but that number had fallen to 57% as 52% of employees reported high to moderate anxiety. The employee experience matters because it shapes an employee’s perception and dedication to an organization. Yet the current uncertain environment creates challenges for organizations to build a supportive employee […]
