Service Desk/IT Desk Support
Intermediate Role:
- Experience: 2-4 years in IT support.
- Education: Diploma or bachelor’s degree in information technology or related field.
- Certifications: CompTIA A+, ITIL Foundation.
Senior Role:
- Experience: 5+ years in IT support.
- Education: Bachelor’s degree in information technology or related field.
- Certifications: ITIL , CompTIA A+ or combination of CompTIA A+ and ITIL