Service Centre Analyst (6 Months Contract)
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a 6 Months Contract opportunity for an Service Centre Analyst. This role can be based out of one our main offices including: Stellarton, NS
As a Service Centre Analyst with Sobeys, you will:
- Provide remote IT support for all incidents and requests for all Stores, Offices and RSCs in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.).
- Resolve all incidents assigned within defined SLA.
- Provide excellent customer service through technical support in a timely, efficient manner.
- Execute the Incident Management Process including creating, managing and resolving incidents in the ITSM tool.
- Communicate with Sobeys staff and ensures that all are kept aware of the status of their Incident and/or Request.
- Execute the communication protocol during major, critical and high priority incidents.
- Ensure that all incidents and requests meet quality standards.
- Document all knowledge opportunities for the department and ensures accuracy of the knowledge base.
- Maintain highly satisfactory relationships with support teams and vendors, ensuring Service Centre deliverables are complete.
- Remain current on technology changes and all changes to Service Centre support.
- Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).
#LI-Hybrid #LI-VJ1
Your experience and resume will show us:
- Undergraduate Degree or a DEC with a minimum of 2 years of relevant experience.
- Experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Able to develop and interpret technical documentation.
Who we are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn more about our story and culture:
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or “Apply” button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization’s job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.