RightFax Engineer
As a RightFax Engineer, you will make a meaningful impact by ensuring seamless, secure, and efficient fax communication across our organization. Your expertise will drive system reliability, security, and optimization, enabling smooth integrations with email, telephony, EMR/EHR, and cloud-based faxing solutions. By proactively fixing issues, improving security, and streamlining workflows, you’ll directly contribute to operational efficiency and compliance with industry standards. You will be a valued member of our Infrastructure practice and work collaboratively with our Engagement Delivery Lead.
In this role, you will
- Install, configure, and maintain RightFax servers, clients, and modules (Encryption, Analytics, Connect).
- Integrate RightFax with email servers (Exchange, SMTP), Multi-Function Printers (MFPs), EHR/EMR systems (Epic, Cerner, Meditech), and telephony systems (VoIP, SIP/T.38, PBX).
- Coordinate workflows, OCR, routing rules, security policies, and user permissions.
- Ensure flawless authentication and data integrity through Active Directory, Group Policy, SQL Server, and cloud faxing solutions.
- Perform system updates, patches, backups, upgrades, and migrations to maintain reliability and security.
- Monitor logs, performance metrics, and system alerts to resolve and optimize RightFax performance.
- Provide tier 2 and tier 3 support, diagnosing networking issues, fax delivery failures, and VoIP integrations.
- Implement encryption, security controls, and compliance measures (HIPAA, PCI DSS, SOX).
- Perform security audits, risk assessments, and vulnerability remediation to protect sensitive fax transmissions.
- Coordinate with IT, network, and security teams, as well as vendors like OpenText, telephony providers, and cloud fax service providers.
- Stay updated on new technologies, industry trends, and emerging fax technologies.
What you’ll need to succeed (required skills)
- A proven track record of 8 or more years in RightFax installation, configuration, and administration.
- Expert in Windows Server (2016/2019/2022), Active Directory, and SQL Server.
- Detailed understanding of networking, TCP/IP, VPNs, firewalls, SIP, T.38 faxing, and VoIP.
- Top-tier experience with resolving fax failures, network latency issues, and SIP/PBX integrations.
- Outstanding knowledge of security standard methodologies, encryption, and regulatory compliance.
- Efficient problem-solving and analytical skills, with the ability to support both technical and non-technical users.
What will help you stand out (preferred skills)
- Flawless experience integrating RightFax with EMR/EHR systems, MFPs, and cloud-based fax solutions.
- Expert in Group Policy, Exchange/SMTP integration, and cloud faxing platforms (RightFax Connect, eFax).
- Proficient with PowerShell scripting for automation and administrative tasks.