Retention Specialist
We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.
They are looking for a Retention Specialist to join their growing team.
In your role as Retention Specialist, you will manage, analyze and optimize data-driven CRM performance for us. You can selectively optimize the customer journey, contributing to better customer experience and the growth our core markets. The Retention Specialist is responsible for supporting the marketing manager(s) and to collaborate with key players to make sure that each project receives the attention required to be successful. The ideal candidate should have effective communication skills, the ability to manage multiple projects at any given time, strong organization skills and pay great attention to details.
Responsibilities
- Plan, implement, monitor multi-channel CRM campaigns
- Using A/B testing to continuously optimize your work for greater campaign effectiveness.
- Being responsible for using analytics platforms for analyzing and reporting campaign and testing results, suggesting improvements to improve KPIs.
- Work closely with marketing coordinator team to create campaigns based on solutions designs from the marketing manager.
- Liaise with internal stakeholders (MarCo, Performance Management, Commercial) to ensure deadlines are met.
- Create and present all campaign and communication briefs.
- Create, monitor and update annual marketing plans on progress of activities and results.
- Prepare, maintain and present weekly status reports.
- Assist in the preparation of summary reports and post-campaign analysis.
- Work on internal projects and administrative tasks as required.
Qualifications
- 1+ years experience in CRM and/or multi channel marketing
- Basic knowledge of marketing best practices with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization.
- Ability to interpret and present data/results (both written and verbal) to stakeholders in engaging and meaningful ways.
- Advanced knowledge of MS Office software applications, Power Point and Excel is a must.
- Ability to manage and prioritize multiple projects simultaneously within a complex organization.
- Experience managing multiple projects at the same time with proven time management skills.