Programme d’apprentissage Cognizant – Technicien de support informatique (Canada) – Digital Nova Scotia – Leading Digital Industry

Programme d’apprentissage Cognizant – Technicien de support informatique (Canada)

Program and Role Overview

The IT Support Technician apprenticeship program is a one-year paid learning experience in which new hires are required to successfully complete specific learning hours and on-the-job training to ensure success in their new role and pass technical assessments along the way.
Upon graduating and receiving a certificate from the apprenticeship program, Associates will be eligible for continued employment with Cognizant based on education, work experience, technical assessment, performance evaluation, and client engagement.

By joining Cognizant as an IT Support Technician Apprentice, you will work within the Cloud, Infrastructure & Security (CIS) practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role including regular interactions with various client managers.

New hires will get trained in specific technical skills to enhance core competency skills and grow their career. Throughout the first year at Cognizant, we will closely monitor progression and offer coaching, training, and support to help achieve long-term career goals at Cognizant.

Join us!

What you’ll do

  • Open to relocating within Canada for future assignments as required by business needs
  • Work in a 24/7 rotation shift: shift start and end times will vary and will often commence and/or end outside of normal business hours
  • Provide first level support and resolution for Cognizant products, internal associates, and clients – including working on assigned tickets with a focus on account provisioning and troubleshooting
  • Answer and respond to inbound calls or electronic requests from end-users regarding incidents and log and track all incidents and requests
  • Create detailed problem notes, find steps the user can take to fix the issue, manage the flow of incoming support requests, and update into the service desk tracking software
  • Update general knowledge of current corporate, division, and facility-specific products; in addition to improving the ability to resolve requests on first contact
  • Ability to create tickets, categorize and prioritize open items in action log and ensuring timely delivery across the organization
  • Escalate production issues quickly and drive resolution while communicating status and resolution path to client
  • Follow up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
  • Undergo training based on project requirements

What you bring to the role

  • Bilingual – fluent English and French a requirement
  • Minimum Associate degree (Bachelors preferred) required in an IT related field (Computer Science, Computer Engineering, Computer Engineering, Software Engineering, Information Systems.)
  • CompTIA and/or AWS certification(s) preferred
  • 1-2 years of experience working in end-user support and IT performance analysis role preferred
  • Experience in 24/7 operations (i.e. call Centers in a voice support process)
  • Comprehensive and up-to-date understanding of computer hardware and software
  • Knowledgeable in Windows operating systems
  • Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite
  • Strong multitasking skills handling voice calls and document records simultaneously

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Montreal, Toronto or Halifax. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Start Date(s)

New employees will start August 26th, 2024. While we will attempt to honor candidate start date preferences, business need and position availability will determine final start date assignment.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.