Microsoft Dynamics 365 CE / CRM Consultant or Senior Consultant
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
BDO Digital is looking for a full-time permanent Dynamics CRM / D365 CE Consultant or Senior Consultant to join our Solution Operations team, with the ability to work from anywhere in Canada.
As part of our fast-paced and growing Solution Operations Practice, you would be engaged as a Dynamics CRM/D365 Consultant. The primary focus of this role is to engage with our customers across their various needs spanning from user assistance & training to enhancements in their solution as their business continues to evolve. The role allows for a candidate to develop various aspects of their skill sets including analytical thinking & problem solving, customer engagement & service and innovative thinking to drive continuous improvements.
As part of this role, you will engage with customers to understand their challenges or new requirements and in-take those needs from a business perspective all the way to delivering them to the live environment. The ability to understand & ramp-up on a solution, passion to learn & expand your product footprint and to prioritize would be keys to success in this role. Where applicable, the candidate may also be engaged in delivery projects therefore also providing valuable project-based experience for that candidate.
Key Accountabilities and Responsibilities:
- Ownership and accountability for assigned customers’ requests i.e. taking their requests from intake to closure
- Leverage knowledge of Dynamics CRM to provide remote client support and consultation regarding technical issues via phone, remote system access and Microsoft Teams information sessions
- Troubleshooting issues and reproducing the issues in BDO’s own environment
- Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
- Participate in other projects when needed
- Collaborate with other consultants if and where required to take your request or incident to closure.
- Efficiently troubleshoot and problem solve reported issues along with providing & executing an appropriate remediation plan
- Engage client or project manager where applicable to seek assistance especially in the scenario of customer, budget, scope or timeline concerns
- Create / update knowledge base entries, technical specifications or other related documents
- Exercise leadership through superior technical and domain knowledge
- Proactively find solutions and manage problems
- Proactively identify areas for improvement, seek solutions and make recommendations
- Remain up to date on development technologies, both current and future
- Ability to provide oversight to support activities, ensuring customer needs are met in a timely, professional fashion
- Identify next steps, produce actions plans, KPIs and execute on those plans while holding the team accountable through measured performance
- Perform various other duties as required
How do we define success for your role?
- You demonstrate BDO’s core values through all aspect of your work: Integrity, Respect and Collaboration
- You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains & attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
- You grow your expertise through learning and professional development
Your experience and education
Required
- 2+ years of experience supporting Dynamics CRM, preferably a newer version (Dynamics 365, 2015 and/or 2016)
- Experience and comfort level in working with customers remotely by phone and/or video conference
- Proficiency with Microsoft Windows and Microsoft Office Suite
Beneficial
- Hands-on experience with the product integrations to Business Central or PowerApps is preferred
- Experience configuring and/or supporting Microsoft Dynamics CRM/D365 and/or its integration with other systems
- Microsoft Dynamics CRM certification
General
- Excellent verbal and written communication and interpretive skills – communicating with clients and interpreting their needs will be a daily activity
- Strong troubleshooting and problem-solving skills
- Ability to multi-task and strong attention to detail with excellent time management skills
- Highly organized and able to work well under pressure both from clients and from team members
- Flexible and adaptable to change – we implement change for diverse clients on a daily basis
- Self-motivated – learning new skills without prompting is expected
- Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.
- Self-motivated. Learning new skills without prompting is expected.
Why BDO?
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.
Our firm is committed to providing an environment where you can be successful in the following ways:
- We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
- We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
- We support your achievement of personal goals outside of the office and making an impact on your community.
Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.
Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.
Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.