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If you’re a relationship builder, engagement enthusiast and keen to work in one of the most exciting sectors in the world – this could be the job for you!

We’re looking for a Member Engagement Manager who is ready to jump right in. Our members range from startups to multinational corporations across Nova Scotia, and we need someone who will ensure that they have the best experience possible. The rapidly changing, ever-evolving, fast-paced tech sector will keep you on your toes, but you’ll work closely with our team to ensure we are delivering the best programs and benefits for our members.

With the support of the Director of Marketing and Communications, you will spearhead member engagement, satisfaction, retention, and recruitment pan-provincially. You will oversee our CRM system, lead industry networking opportunities, including our signature event – the Tech Forward Awards, manage sponsorship initiatives and work closely with industry members to help identify needs, areas of opportunity and support the growth of Nova Scotia’s tech sector. We’re a close team here at Digital Nova Scotia (DNS), and we move at a fast-pace, so being a good team player, strong communicator and a collaborator is a must.

What does the role look like?

Member Engagement & Growth

• Oversee the DNS member lifecycle, focusing on recruitment, retention and engagement strategies;
• Strategically grow our DNS membership through enhanced benefits, ensuring a compelling value proposition that attracts and retains members;
• Regularly engage with current DNS members to understand their needs, fostering relationships and promoting DNS opportunities;
• Develop and implement a comprehensive membership strategy to ensure member satisfaction and support the recruitment of new DNS members;
• Manage and update our CRM system, establishing strong internal processes and managing data;
• Identify opportunities for process improvement and automation to streamline tasks and improve efficiencies;
• Utilize CRM data to align with broader DNS efforts and enhance existing programs;
• Drive CRM adoption among staff through training sessions and ongoing support;
• Produce metrics and statistics related to membership, such as: Subsectors, company size, geographical reach, areas of interest, and DNS engagement;
• Generate reports to provide management and Board Members with insights into membership, trends and areas for improvement;
• Stay informed with member news and success stories and work collaboratively with the Marketing & Communications team to align member engagement efforts with organizational goals.

Sponsorship & Events

• Lead the management and development of sponsorship opportunities for DNS events and initiatives;
• Build and maintain strong relationships with sponsors, ensuring value delivery and engagement;
• Oversee the planning and execution of DNS’s Tech Forward Awards, including logistics, stakeholder engagement, and sponsorship, in collaboration with the Marketing & Communications Manager.
• Manage DNS member events such as industry networking sessions, and community engagements;
• Coordinate event budgets, timelines, and post-event evaluations to ensure continuous improvement and success.

Industry Engagement

• Act as a liaison between industry stakeholders, DNS member needs, and projects/programs to ensure alignment with DNS’ mandate and strategic pillars
• Maintain a presence at both in-person and virtual industry events;
• Research and monitor the ICT and digital technologies landscape for industry demand, training opportunities and events;
• Conduct outreach to support the uptake for DNS programs and projects;
• Regularly engage with industry partners provincially and nationally, rural community leaders, economic development agencies, and other organizations operating within Nova Scotia’s innovation/tech ecosystem;
• Engage DNS members in opportunities relevant to their interests within the industry.

Here’s what we need:

• 5+ years’ experience in member relations, stakeholder engagement, customer success, marketing and/or communications
• Valid driver’s license – provincial travel is integral to the role
• Experience working with CRM systems
• Post-secondary education or relevant experience

Here’s what we see as assets for the role:

• Knowledge of and passion for the Nova Scotia tech community
• Experience planning and executing events, as well as managing budgets
• Experience working with an organization comprised of institutional members (e.g. trade or industry associations)

Competencies essential to this position:

• Excellent verbal and written communication skills – to engage with DNS members and partners
• Strong relationship builder – to establish and build positive relations with current and prospective DNS members, as well as key internal and external stakeholders
• Organized and adaptable – to manage and prioritize daily tasks when faced with competing demands and deadlines
• Goal oriented and independent – to progress projects, establish and maintain good relationships, and drive success

What We Can Offer:

We’re a collective of people that value one another, have a strong sense of community, and commitment to what we do. Our team culture is important to us, and we may be a little biased – but our team is pretty wonderful. As a non-profit, we work hard to ensure our team feels valued, appreciated and supported, and offer a few benefits to help show them how we feel:

• A flexible hybrid workplace, with a combination of working from home and at our downtown Halifax office
• Team get-togethers and activities throughout the year – we promise to keep them fun
• A Group Health and Benefits Plan, with 100% of the monthly premiums paid by DNS
• The opportunity to contribute ideas, creativity and input – as a team, we rely on each other to drive success in our projects/programs, and our team culture is a fundamental driver of that
• 15 days vacation annually, in addition to paid time off over the holiday season, 2 MyTime days, up to 4 “Summer Fridays” off in July and August, and 13 public holidays
• Access to professional development opportunities and a health spending allowance