End User Support Technologist – Enterprise Information Technology (Bargaining Unit 179)
At Saint Mary’s University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University’s success. We are currently looking to fill the position of End User Support Technologist to join our Enterprise Information Technology team.
What we offer
As a team member at Saint Mary’s, we are proud to offer many benefits. Some of these include:
- Competitive compensation
- Comprehensive benefits package
- Defined Contribution Pension plan
- Vacation
- Flexible Workplace
- Holiday closure
- Summer hour schedule
- Employee Transit EPass through Halifax Transit
Job Information and Responsibilities
Under the direction of the Assistant Director, Client Technology Services, the End User Support Technologist will:
- Works with vendors to provide quotes for client purchases and resolve problems; researches technology and software upgrades.
- Advises the University community on a variety of technology issues and requirements; assists users in formulating service requests.
- Configures hardware and software.
- Facilitates warranty for new leased systems as well as older purchased systems.
- Researches, repairs, and removes viruses.
- The end User Support Technologist may, as operations warrant, be required to respond to requests for assistance in order to minimize downtime for classes/events relying on the supported instructional technology.
Installs and maintains software for the University Community, lab, and classroom computers on campus and offsite locations. - Installs and configures the client application for several networked database programs and operating systems.
- Works with external vendors to troubleshoot software issues and network failures.
- Updates installed Operating Systems / Application packages as service packs become available to solve known issues.
- Migrates data from old to new software versions and from old computer systems to new leased systems while maintaining the integrity of the client’s data to ensure zero data loss.
- Repairs, replaces, or refurbishes dated or non-functional computer systems.
- Refurbishes systems that are no longer functional due to current processing and memory requirements and re-deploys them to the university campus as required.
- Maintains various models of printers, including cleaning, replacing defective parts, and troubleshooting defective print media.
- Maintains computer equipment with a warranty in conjunction with the primary vendor, including diagnosis, ordering and replacing of warranty replacement parts, and returning defective components in accordance with established procedures.
- Receives scans and conducts asset tagging of purchased or leased, and refurbished computer systems and peripherals prior to deployment.
The Collective Agreement can be viewed here.
Experience and Education Requirements
To be the successful End User Support Technologist you will have:
- Successful completion of a two-year Community College level program in Information Technology.
- Minimum of two years’ directly related experience.
- Information technology experience in a technology support role.
- Good interpersonal and communication skills (oral and written).
- Comptia A+ certificate (HP Certification) an asset.
Application Details
Apply for this opportunity online using our online application system through Career Beacon. Click on “Apply Now” and complete all required information fields. Qualified candidates should submit the following with their application:
- Resume
- Cover Letter
- Three Professional References
Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.
At Saint Mary’s University equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities, persons of minority sexual orientation or gender identity and others who might contribute to the growth and enrichment of our community.
All qualified candidates are encouraged to apply; however, preference will be given to Canadian citizens and permanent residents. If you require accommodations during the recruitment process, please contact Human Resources at hr@smu.ca.
A little bit about us: Saint Mary’s University
Saint Mary’s University is one of Canada’s top primarily undergraduate universities known for its international collaborations, leadership in entrepreneurship, and research that benefits local and global communities. Our programs in Arts, Science, Graduate Studies and the Sobey School of Business are among Canada’s best and feature professors who are committed to the success of their students. Saint Mary’s provides our more than 5,511 students with a place that fosters possibility, excellent research opportunities, and distinguished graduate and professional programs combined with a caring community. Nestled in the heart of Halifax, Nova Scotia, on Canada’s east coast, Saint Mary’s University is marked by iconic buildings, green spaces and fresh ocean air. The Saint Mary’s University community is committed to a prosperous future for the world-a World without limits.
Learn more about working at Saint Mary’s University here and follow us on LinkedIn, Facebook, Twitter and Instagram!