Venor is proud to partner with Charm Diamond Centres in their search for an E-Commerce & Webstore Manager to join their team.
Charm Diamond Centres is a proudly Canadian, family-run business with over 50 years of excellence in the jewelry industry. Based in Dartmouth, Nova Scotia, Charm has expanded nationally across North America, operating under multiple brands while staying true to its core values of integrity, customer care, and community. As they continue to grow, they are looking for a strategic and dynamic E-Commerce & Webstore Manager to lead and optimize their online retail presence across four websites, ensuring an exceptional digital customer experience.
This is an exciting opportunity for a detail-oriented and commercially savvy professional to shape the future of Charm’s e-commerce strategy. The ideal candidate will bring a passion for digital innovation, strong project management skills, and a track record of driving revenue growth through seamless online operations. You’ll collaborate with cross-functional teams—including Marketing, IT, Buyers, and Security—to enhance performance, implement improvements, and ensure the platforms meet both customer and business goals.
What You’ll Be Doing:
- E-Commerce Strategy & Operations: Oversee day-to-day management and UX across four websites (Ben Moss, Crescent, Charm, and umbrella brand site), driving strategic improvements and working closely with Buyers, Marketing, IT, and Security teams.
- Digital Marketing & Performance Optimization: Partner with Marketing on campaigns, SEO, and conversion rate optimization (CRO), while analyzing key metrics (traffic, sales, cart abandonment) to implement data-driven solutions.
- Cross-Functional Collaboration: Streamline workflows between webstores and backend systems (CRM, inventory, etc.), ensuring seamless integration and operational efficiency. Project manage technical updates with developers and third-party vendors.
What We Are Looking For:
- 5+ years of experience in e-commerce/digital operations, ideally within retail.
- Proven expertise managing multi-brand websites and familiarity with tools such as Drupal, Scent 360, and Asana.
- Strong project management skills with the ability to collaborate across teams (Marketing, IT, Buyers, Security).
- Expertise in digital marketing (SEO, CRO, analytics) and budget/ROI analysis.
- A proactive, analytical mindset with a passion for optimizing user experience and driving business growth.
- A university degree in business or a related field is preferred but not required.
At Venor and Charm Diamond Centres, we embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.To learn more about this opportunity, contact Craig Coady at craig@venor.ca or Sam Wilson at swilson@venor.ca.