Business Analyst – Core & Digital Banking (Credit Union)
Position Description:
CGI is the World’s 5th largest independent IT and business process services company. We provide high-end business and IT Consulting, Systems Integration, and IT & Business Management services. CGI has over 100+ IP-based business solutions in 40 countries spanning Financial Services, Government, Healthcare, Manufacturing, Retail, Telecommunications, Utilities and Oil & Gas. We are a proven and demonstrated success, achieving an industry-leading track-record of on-time, on-budget projects and innovative solutions.
We are seeking a collaborative and results-oriented Business Analyst to join our team. This role is ideal for someone who excels at understanding business needs, supporting transformational initiatives, and helping organizations successfully adopt new processes, systems, and technologies.
As a Business Analyst you will work closely with clients, stakeholders, project teams, and leadership to analyze business requirements, support solution delivery, and contribute to organizational change activities that drive successful implementation and user adoption.
The successful candidate will bring a balance of business analysis expertise, stakeholder engagement, and organizational readiness experience, while also supporting end-user enablement and knowledge transfer activities where required.
Your future duties and responsibilities:
- Collaborate with stakeholders to gather, document, and validate business, functional, and technical requirements across, credit union systems, core banking, digital banking systems.
- Facilitate workshops, interviews, and discovery sessions with business and technical teams.
- Analyze current business processes and identify opportunities for improvement.
- Create business process documentation, workflows, user stories, gap analyses, and functional specifications.
- Support project delivery teams throughout the project lifecycle using Agile and/or Waterfall methodologies.
- Coordinate and support user acceptance testing (UAT), issue resolution, and implementation activities.
- Support the development and execution of change management plans.
- Conduct stakeholder impact assessments and organizational readiness evaluations.
- Identify potential resistance points and support mitigation planning.
- Assist with stakeholder engagement, communications, and adoption activities.
- Collaborate with project managers, communications teams, and leadership to support successful organizational change.
- Define and monitor adoption and readiness metrics to measure change success.
- Support the creation of user guides, job aids, knowledge transfer materials, and end-user documentation.
- Facilitate knowledge-sharing sessions and user support activities as needed.
- Contribute to user readiness initiatives to support successful solution adoption.
Required qualifications to be successful in this role:
- Five years or more as a in Business Analysis, Organizational Change Management, or related roles.
- Proven experience working in a credit union or financial services environment.
- Exposure to core banking and digital banking platforms such as DNA, Wealth view and/or RFS 360.
- Experience supporting business transformation and technology implementation projects.
- Post-secondary education in Business, Information Technology, Organizational Development, or a related discipline
- Strong experience, eliciting requirements, and documenting business processes.
- Experience working with stakeholders across business and technical teams.
- Knowledge of change management principles, methodologies, and tools
- Familiarity with Agile and/or Waterfall project delivery methodologies
- Strong analytical, facilitation, communication, and problem-solving skills
- Ability to manage multiple priorities and work effectively in fast-paced environments.
Our ideal candidate will have:
- A minimum of 5 years related IT experience.
- Superior interpersonal, leadership skills.
- Superior verbal and written English communication skills.
- Ability to work in a team environment.
- Ability to perform successfully under limited supervision, and
- Strong problem solving, analytical and decision-making abilities.
- Ability to work under pressure with multiple priorities.
- A passion towards corporate social responsibility
- Experience in creating user documentation and knowledge transfer materials.
- Canadian Financial services experience is considered an asset
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000.00–$110,000.00. This role is an existing vacancy.
Skills:
- Banking
- Business Analysis
- Change Management
- Core Banking Systems
- Digital Banking
- English
- Learning Design
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.