Associate Director, Production Support (Security Lending/Finance, Central Funding, Repo Trading Systems)
What is the opportunity?
RBC Capital Markets is a leading global investment banking company dedicated to providing services in banking, finance, and capital markets to corporations, institutional investors, asset managers, and governments globally. We are seeking a highly skilled and experienced Associate Director, Production Support to join our dynamic and innovative team in Halifax. This role offers the opportunity to work on cutting-edge technologies and contribute to the evolution of our infrastructure.
What will you do?
- Monitoring margin and trade moments in Security Lending business and dealing with third party agents for collateral movements.
- Developing and maintaining output service-level agreements with user departments and business units for Repo Global Trading and Securities Finance systems.
- Working on daily activities for production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community.
- Overseeing and coordinating technical support for end-user training, production testing and equipment modifications.
- Ensuring the accuracy and timeliness of all information entered in production scheduling and problem management systems.
- Monitoring the application processes and trade movement to Settlement and middle office Risk & Finance systems.
- Interact with vendor, Front, Back and Middle office users to identify their problems and find solutions related to various functions within the application.
- Pager rotation, on call and occasional weekend work will be part of this role.
What do you need to succeed?
Must have:
- 3-8+ years experience in managing production support in Security Lending/Finance, Central Funding and Repo trading systems and knowledge of the trade life cycle.
- Knowledge of Operating systems like Linux and windows and Oracle database.
- Experience in Monitor and tracking systems like ServiceNow, ITRS, JIRA etc.
- Experience with a messaging framework (MQ, Solace, etc)
Nice-to-have:
- Understanding of build and deployment management
- Knowledgeable in database technologies
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help CFG users in Repo and Security Finance trading.
- Flexible work/life balance options
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Ability to make a difference and lasting impact.
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Job Skills
Business Performance Management, Communication, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Management Reporting, Production Control, Production Scheduling, Production Test, Time Management