Events

Join us on Thursday February 24th at 12pm EST for Masterclass Episode 32: Create a Customer Portal in 5 Minutes! Web and mobile self-service interactions have now overtaken all other channels. Companies have seen an 81% jump in the use of online help and 73% say that valuing their time is the most important thing a company can do by providing self-service interactions. This is why our eService client portal is more important than ever. With Jonas, give your clients the added flexibility of creating and tracking work orders, as well as allowing them to access the invoices and details of their service contracts and equipment without having to pick up the phone. Join us on Thursday, February 24th, at 1PM AST, to see how providing your customers with that self-service ability can increase collaboration and attract more business. What will be covered: - Setting up your very own customer portal - Creating & tracking work orders as a customer - Tracking service contracts and service item details

The global pandemic has resulted in millions of jobs lost, whole industries changed forever, and a workforce and employers who may be struggling to keep up with rapidly evolving skills-requirements and adapting to an increasingly digitized world of work. These factors can create barriers between those looking to hire and job seekers looking to enter, re-enter and/or progress in the workforce of 2021+. During the pandemic, many employees have been laid-off from jobs in industries, such as retail, leisure and tourism, etc., that will not be rehiring, or will require employees to have a different skill set. Research by McKinsey & Company found that compared to before the pandemic, 25% more workers may need to switch occupations, and Randstad’s Skilling Today survey reported that nearly 70% of HR professionals now ask or require employees to upskill or reskill to meet changing business needs. Yet most companies only offer training opportunities to team leads, managers and/or high-potential employees, leaving others to fend for themselves. The current rate of upskilling and reskilling would take decades to prepare job seekers to enter the workforce, which by then would have a very different outlook of the future of work. Thus, it is imperative for […]