Does your organization not have a clearly defined process map?
Are you sure your organization is delivering products of value to your customers?
If not, this talk is for you!

This month we are happy to host Bruce Burghgraef, a technical manager with Desire2Learn who has approached us to hold a talk on Lean Sigma / Value Stream Mapping.

Bruce has a long career as a Service Operations Practitioner (Incident, Problem, Event & Request) and is enthusiastic to share how we can use this lean manufacturing technique to better deliver valued products to our customers.

Special thanks to ReCollect for sponsoring this event with refreshments, and Volta for use of the space!