This session combines advanced prompt techniques to elevate customer experiences, while sparking innovation across business challenges. Participants will learn how to craft prompts that not only engage and empathize with customers, but also inspire creative solutions to their evolving needs. By blending customer-centric prompts with problem-solving strategies, businesses can enhance interactions, quickly address pain points, and generate forward-thinking ideas that drive loyalty, trust, and growth.

3 key takeaways:

• Master Prompt Techniques for Enhanced Engagement: Learn how to design prompts that create empathetic, personalized interactions, transforming routine customer experiences into moments of genuine connection and trust.
• Unlock Innovative Problem-Solving Skills: Discover how to use strategic prompting to drive creative thinking, allowing teams to proactively address customer challenges and adapt solutions to emerging needs.
• Bridge Customer Insights with Business Growth: Gain practical skills to leverage customer feedback through AI, enabling data-driven innovation that not only solves current issues but also fosters long-term loyalty and competitive advantage.

Meet your presenter:

Nancy Eke-Agu CAITL ® , PMI-RMP ®, PMP ® is a dynamic leader in Artificial Intelligence with deep expertise in AI technologies, digital transformation, and AI-driven innovation. As Principal Consultant at JDZ Technology Consulting, she has led cutting-edge projects that leverage AI to solve complex business challenges and transform organizational capabilities. Nancy is passionate about using AI to create impactful solutions across industries, focusing on enhancing operational efficiency and driving technology growth. She also leads initiatives to democratize AI knowledge to Students, Professionals, and Organizations, using her EdTech platform the Artificial Intelligence Academy Hub, empowering diverse communities to engage with AI and embrace its immense potential. With certifications in AI Transformation Leadership, Project Management, and Risk Management, Nancy is committed to shaping the future of AI by fostering innovation and advancing responsible AI practices.