What you’ll do: Responsibilities
What you will be doing…
Reporting to the Digital Innovation & Technology Manager and with mentoring from the Digital Innovation & Technology Lead. Your primary responsibilities will be providing Tier 1 level IT support via phone, live-chat, e-mail, and in-person.
As part of the Technology Service Desk, you will record daily work activities using the ITSM ticket management system, ensure accurate opening and closing of tickets, providing appropriate information that supports overall service analysis and long-term planning. You will provide first level technical support for service requests, analyzing potential solutions and risk. You will also troubleshoot user access to network accounts. You will provide primary technical support for smart classrooms and educational technology (including setup, maintenance, troubleshooting, and repairs).
You will perform printer maintenance in computer labs, load paper and toner, and perform basic printer repairs. You will work to support a network and equipment used for educational purposes. You will configure and provide technical support for smartphones and tablets for Wi-Fi, etc.
What you’ll need: Qualifications
You are a collaborative, team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day. You understand our position as role models to our students and as such, you demonstrate the utmost professionalism, integrity, and respect for all persons in everything you do. You are committed to life-long learning, occupational currency, and a belief in NSCC’s mission. You bring a learning-centred perspective to everything you do. You think broadly, celebrate the diversity of thought, and respect the uniqueness of individuals. You flourish in a dynamic, changing and the sometimes ambiguous environment by keeping informed and connected within your role and the College. Is this you?
Qualifications and Occupational Experience:
The successful candidate must be willing to maintain certifications.
This is an entry-level position. We welcome applications from recent graduates.
The incumbent must possess:
Relevant Skills and Knowledge