Service Desk Consultant – Digital Nova Scotia – Leading Digital Industry

Service Desk Consultant

Competition #22-35-AU:

Join us in our Department of Technology Services where our values include creative thinking, team participation, problem solving, and sharing knowledge. We offer a fun and collaborative environment where you will work with modern systems and use your knowledge and expertise in technology support to have an immediate impact on our campus community. We believe in one another’s potential and success, and if there are skills that you need to strengthen, we will help you achieve it. We understand that everyone brings unique experiences, perspectives, and ideas to create a vibrant work environment.

Acadia seeks a Service Desk Consultant in our Technology Services Department to provide technical support and assistance to all members of the university community. The Service Desk Consultant will deliver expert support on Windows, Mac, mobile device software, hardware, cybersecurity, and networking. Typical tasks include:

  • effective processing of technology service requests
  • respond to cyber-attacks and compromised accounts
  • resolve complex software problems
  • support multiple operating systems
  • support a wide variety of software applications
  • preliminary diagnosis of hardware problems
  • provide support for campus smartphones
  • support multi-function printing
  • troubleshoot classroom technology problems
  • provide in-class support for online exams
  • configure and support laptops and desktops for network connectivity
  • assist with diagnosis of network problems
  • repair systems affected by malware and viruses
  • research and test new software and hardware
  • assist hardware technicians in laptop preparation, deployment, and repair
  • identify, isolate, and communicate problems from, and to, all levels of internal service
  • partners
  • assist in supervision of student consultants and support management with their training and scheduling

QUALIFICATIONS:

  • Bachelor’s degree in Computer Science or Information Systems or an equivalent combination of education and work experience will be considered.
  • It is preferred that candidates possess Certification in A+, N+, M365, Microsoft Windows, MacOS, and have software deployment skills and experience.
  • Expertise in a number of operating systems and software applications, along with excellent troubleshooting skills.
  • Demonstrated effectiveness in communicating with clients is also necessary. This requires initiative, patience, and the ability to respond quickly with appropriate solutions to unexpected situations.
  • Must be a team player, with demonstrated commitment to service excellence.
  • Ability to make recommendations to users and explain solutions in non-technical terms.
  • Must be available to work between the hours of 8:00 am – 5:00 pm, plus occasional overtime as required.

THE REWARDS: Acadia offers a comprehensive benefit package in addition to a starting salary to commensurate with qualifications and experience in the range of $44,636 – $53,912 per annum (AUPAT Level 4). We offer a flexible work environment focused on work life balance, a free gym facility membership, employee and family assistance program, defined benefit pension plan, tuition discounts for employees and their dependents, 3 weeks vacation increasing with years of service, university paid holidays including winter break closure.

Acadia University, located in Mi’kma’ki, the ancestral territory of the Mi’kmaq nation, is one of Canada’s leading primarily undergraduate institutions. For over 180 years, Acadia has been providing students with a learning environment that ensures they have every opportunity to succeed in life. Our graduates emerge with the tools required to be global citizens and community leaders. Acadia’s faculty and staff are key to our institutional success and share a commitment to provide our students with a high quality post-secondary education. As a staff member, you will be part of this transformational educational experience where innovation is encouraged, and your ideas are welcomed.

Acadia University is located only one hour from the city of Halifax in Nova Scotia’s beautiful Annapolis Valley in the Town of Wolfville. Wolfville offers residents an affordable lifestyle, outstanding recreational opportunities, internationally acclaimed restaurants, a healthy economy, and the best weather in the Atlantic provinces. The Town of Wolfville is one of the fastest-growing communities in Nova Scotia where people find the perfect mix of small-town livability and urban energy. It’s a place that people love to live, and those who do not live here love to visit.

To see more information on why Acadia is an employer of choice, please visit our website at www.hr.acadiau.ca.

TO APPLY: To apply for this opportunity, click on the “Apply Now” button and upload your cover letter and resume. For further information or to request a detailed job description, please contact Jennifer Veinot at jennifer.veinot@acadiau.ca.

Consideration of applications will begin on July 29, 2022.

Acadia University acknowledges that we are in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq. This territory is covered by the “Treaties of Peace and Friendship” which the Mi’kmaq, Wəlastəkwiyik (Maliseet), and Passamaquoddy Peoples first signed with the British Crown in 1726. The treaties did not deal with surrender of lands and resources but in fact recognized Mi’kmaq and Wəlastəkwiyik (Maliseet) title and established the rules for what was to be an ongoing relationship between nations. Acknowledging the land that we are on, means that we are working towards decolonization across campus.

Acadia University is strongly committed to employment equity and diversity in the workplace and welcomes applications from racialized persons / persons of colour, Black and African Nova Scotians, women, Indigenous / Aboriginal People of North America, persons living with disabilities, 2SLGBTQIA+ community members, and others who may contribute to the further diversification of ideas.

As part of your application, you will be invited to complete a brief Employment Equity Voluntary Self-Identification Form. This form is voluntary.

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. If you require any accommodations at any point during the application and hiring process, please contact jennifer.veinot@acadiau.ca.

Please be advised that only those invited for an interview will be contacted. The University reserves the right not to fill this position. A six-month eligibility list may be established from this competition to fill future vacancies for identical positions. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.