Senior Customer Data Analyst – Digital Nova Scotia – Leading Digital Industry

Senior Customer Data Analyst

Reference Number: 10102
Department: Customer Solutions
Location: Halifax, NS
Type of Employment: Regular, Full-Time


Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of Senior Customer Data Analyst within our Customer Solutions team.

Key Responsibilities:

  • Source, maintain, and manage suitable multiple dimension data relating to customer electricity usage, marketing research, electrification product and services including operational data.
  • Utilize big data relating to energy consumption, demographic and interaction data to create deeply accurate and actionable business insights.
  • Collaborate in the development of an internal data warehouse, KPI reporting and dashboards using a variety of data visualization software, trend analysis and other ad-hoc reporting
  • Develop tests to validate data sources and support new data set integration.
  • Follow data collection requirements in order to optimize data analysis for customer solutions development,
  • Identify availability and suitability of data to solve business questions
  • You may also be required to engage with partner organizations, customers and coordinate market research activities

You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.

Skills, Capabilities and Experience:

  • Education: undergraduate degree in business, statistics, engineering or computer science
  • 5 years in a data analytics role focusing on the principle of data-informed decision making in a fast-paced environment
  • Experience using data analysis to drive business growth is required
  • Data visualization experience with strong knowledge of Tableau Desktop, Tableau
  • Prep and/or other visual analytics tools is required
  • Experience with SQL, R, Python or similar
  • Sound knowledge of relational database structure
  • Knowledge of data modelling concepts
  • Ease with the concepts of quantitative business, statistical modelling and machine learning
  • Experience with large and complex structured and unstructured datasets
  • Experience in data transformation and cleansing through data profiling and root cause analysis
  • Strong communication, presentation and business and technical writing skills
  • A mind-set of continuous learning and professional growth
  • Knowledge of the industry sector is also considered an asset
  • Reports to: Manager, Customer Experience

Form of Application: Click the APPLY button at the end of the online job posting. Complete all required information fields, and copy and paste your covering letter and resume into the online form.

Salary: Commensurate with qualifications and experience.

Must Be Received By: All interested candidates should apply no later than June 29th, 2022. Late applications may not receive consideration.

Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means 14 days since having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ+ community. Applicants from these equity groups may self-identify through the on-line application process. Emera supports candidates and employees with access and accommodation needs.

If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process