Security Application Support Specialist – Digital Nova Scotia – Leading Digital Industry

Security Application Support Specialist

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

The Security Application Support Specialist role in Axis Capital Information Risk Management (IRM) team requires an individual with strong technical expertise and a passion for security technologies. You will be directly responsible for providing support and maintenance across a diverse portfolio of cutting-edge cybersecurity products and services. Successful candidates will be able to demonstrate a consistent approach to problem solving, enjoy working as part of a team, building relationships, and excited by continuous learning.

Job Responsibilities:

  • Perform troubleshooting, support, and maintenance activities across a broad Cybersecurity application portfolio, such as:
  • Identity & Access Management, PKI technologies (e.g. Multifactor Authentication tokens, Privilege Access Management, Certificate Management)
  • Endpoint, Email, and Network Security Technologies
  • Zero Trust Network Access
  • Build close relationships with clients by investigating, troubleshooting, and resolving complex issues in a timely and accurate manner
  • Working with security vendors to resolve issues related to third-party products and services
  • Identify common issues, determine root cause, provide resolution, and seek continuous improvement
  • Perform application upgrade and maintenance activities
  • Contribute to after-hours support coverage rotation
  • Perform duties in accordance with established ITIL processes
  • Additional task related to security may be assigned

Required Skills:

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
  • 3+ years of professional experience including security, infrastructure and/or application development
  • Ideal candidates will have experience and/or general knowledge across several security & technology areas, such as:
  • Digital certificate & PKI concepts
  • Network security technologies (e.g. network firewalls, VPNs, proxies, IDS/IPS, application firewalls)
  • Network technologies (e.g. routers, switches, load balancers)
  • Identity and Access Management, Role-Based Access Control (RBAC), Directory services
  • Endpoint security
  • Email security
  • N-tier applications, web servers, APIs, databases
  • Strong ability to troubleshoot across different technology stacks
  • Excellent negotiation and interpersonal communication skills
  • High level of integrity in dealing with confidential and sensitive information
  • Superior writing and communication skills
  • Extremely high standards for quality of product and service
  • Passion for career growth in Cybersecurity

Other considerations:

  • Previous experience offering support for security applications or services in an enterprise environment
  • Information security related certifications, e.g. CISSP, CISA, GSEC, SSCP, Security+
  • ITIL Foundations or other IT certifications
  • Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, and PowerPoint)
  • Experience with DevSecOps and Application Performance Monitoring