Reporting to the National Director, Program Operations we are adding a Regional Director, to spearhead the successful opening and day-to-day running of our first site in Halifax.
You will lead a dynamic cross-functional team of front-line program staff on the successful end-to-end setup and launch of our pilot program including securing facilities, hiring and training staff; participant recruitment and case management, employer and community partner relationship development, and stakeholder management. You will collaborate closely with the Manager, Senior Education to create a resilient education framework and learning environment addressing the needs of youth 17-30, leading to adoption and expansion of offerings.
You are a well-rounded Regional Director with direct experience in training and education and you have a strong professional network of contacts at allied organizations serving low-income young adults in Halifax. You know how to manage end-to-end program delivery successfully. You are comfortable presenting findings and analysis to stakeholders and equally at home, sitting with diverse students to address barriers to learning. You can dig in and get your hands dirty as well as implement highly effective oversight. You are passionate about creating employment opportunities for youth through targeted, holistic education. You believe in fostering a partnership with your teams and participants, engaging and empowering them in thoughtful and creative ways, motivating them to overcome obstacles and reach their full potential.
Accountabilities and Deliverables:
Deliver results-focused workforce development programs. You will focus on a primary goal of achieving program enrollment, graduation and job placement outcomes, ensuring that at least 80% of program graduates secure meaningful employment. You will:
- Be hands-on setting up the physical site from securing facilities to creating learning spaces and meeting areas.
- Collaborate closely with the Sr. Director, Program Strategy and Design and Chief Development Officer, to align this new initiative with our existing programs in Ontario, Alberta, and Nova Scotia while customizing the framework to meet the needs of local community members.
- Plan and roll out the successful delivery of the program, flagging notable obstacles and presenting possible solutions to leadership.
- Manage participant recruitment and admissions by partnering with internal staff, and community partners, to fill programs to capacity with new participants looking to start a technical career.
- Oversee the day-to-day, measuring targets at the beginning, midway, and year-end points, acting as a point of escalation for relationship issues, ensuring high quality in methodology through evaluations, assessments, and feedback.
- Collaborate with your team, the teams in Ontario, Alberta, and Nova Scotia and the leadership team to successfully create and deliver a program where participants achieve certification, can market themselves professionally, and meet job requirements to obtain employment in their targeted area.
- Build and nurture a team. You will recruit, hire, and train a complete front-end team of instructors and coordinators. You will:
- Provide leadership guidance and training, supporting your team to ensure they understand our education model, our program delivery model, and what they are working towards.
- Mentor front-line staff in core elements of program delivery such as issue resolution, crisis intervention, facilitation, lesson planning, teaching, and providing warm and appropriate referrals.
- Program Evaluation. You will assist the leadership team in collecting data and analyzing qualitative and quantitative program outcomes. You will:
- Conduct quarterly data review, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
- Prepare weekly reports regarding program activities and outcomes, providing feedback to front-line staff regarding case notes and documentation to ensure adherence to best practices.
- Prepare end-of-cohort reports to facilitate reflection on best practices, lessons learned, and outcomes achieved to inform future cohort delivery.
- Stakeholder Engagement. You will cultivate, grow, and steward key employer and stakeholder relationships. You will:
- Build and nurture strong relationships with community and employer partners.
- Organize employee engagement opportunities for corporate partners, such as classroom visits and site tours.
- Support marketing efforts with case study identification and other content development.
- Deliver presentations to diverse stakeholder groups.
- Attend networking and alumni events.
- Participant Supports. You will lead case conferencing and provide case supervision to the program team, assisting front-line staff with successfully navigating and resolving challenging participant service situations. You will:
- Oversee participant disciplinary process and lead sensitive meetings with participants, especially when addressing final warnings and dismissals.
Serve as the first point of escalation to address participant complaints; work with staff to document, respond to, and resolve complaints.
- Oversee program staff coordination of participant resources (professional clothing, transportation vouchers, exam vouchers, housing, etc.).
What you bring to the team:
- The education. You have post-secondary education in human services, employment counselling, non-profit sector management, or a related discipline.
- The experience. You have a minimum of 5 years of experience in non-profit sector program management, preferably in the employment services field and ideally targeting participants 16+. You have demonstrable strengths in program planning, development, evaluation, and reporting.
- The commitment to inclusion. You exhibit a high level of sensitivity, relatability, and emotional intelligence. You have an understanding of the socio-economic and mental health barriers faced by the youth of all backgrounds, and you have experience working with diverse community members, including new Canadians, Indigenous youth, people with disabilities, LGBTQ, low income, and racialized groups.
- The leadership. You are an exceptional people manager who can grow, coach, and develop a highly responsive front-line team stepping up to meet the needs of youth. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders.
- The technical skills. You are proficient with educational software including, but not limited to, Google Drive and Google Suite, Microsoft Office, Schoology, an LMS, and a CRM. You have exposure to a blended learning approach and can lead the implementation of best practices.