Quality Assurance Analyst


Critical Impact’s cutting-edge technology and marketing expertise simplify the Marketer’s quest for effective email marketing. We help all businesses connect with their customers, members, or students in a far more impactful way than traditional e-marketing affords. Applying Critical Impact’s innovative e-marketing technology, it’s simple to deliver rich, dynamic newsletters, marketing messages, and surveys that provide the impact you’re looking for.

Our Mission is to make organizations more successful by reliably and consistently delivering practical, technology-driven, business solutions enhanced by great service.  We achieve this by recruiting, developing, and retaining a great group of highly motivated and hard-working team members.

Operating under the Jonas Software Group, we are a proud subsidiary of the public company, Constellation Software, Inc. (CSI), an international provider of market-leading software with revenues of over $3.5 billion USD and 20,000+ employees across the globe.


Critical Impact is expanding! We are seeking a Quality Assurance Analyst to join our development team.  The QA Analyst will be responsible for the execution and updating of test cases, ensuring that bugs are found and reported in a timely manner. The QA Analyst will also be responsible for executing Regression Tests, which includes updating test cases when needed and adding new test cases based of off new functionality.


  • 2+ years’ experience working in a Quality Assurance Environment.
  • Agile QA Best Practices.
  • Clear and concise verbal, written and interpersonal skills including the ability to work in teams.
  • Strong analytical capability and trouble-shooting skills to de-bug products according to company’s QA process and methodologies.
  • Technical documentation writing skills and hands on experience with Robo Help and Adobe Frame maker.
  • Knowledge of software testing methodologies and the Software Development Life Cycle.
  • Outstanding organizational skills, attention to detail with an ability to take work direction and communicate effectively.
  • Able to write reports/correspondence/procedure manuals, present information and respond to questions from managers/customers/peers.
  • Working knowledge of SQL and SQL Queries is an asset.
  • Ability to work unsupervised as well as part of a team.
  • Strong time management. Use time effectively and efficiently concentrating efforts on most important priorities.
  • Action-oriented, capable of working with little or no direction at times.
  • Strong organizational skills: use resources effectively and efficiently. Arrange information and files in a useful manner.
  • Effectively cope with change/ambiguity and shift gears comfortably.
  • Ability to learn on-the-fly (specifically items that may be technically oriented).
  • Set priorities based upon deadlines and, at the same time, be able to adapt to frequent change.
  • Working knowledge of the Microsoft Office suite (Word, Excel, Outlook).
  • Experience working with Jira.


  • Design a testing strategy for a new product development project.
  • Design and execute test cases.
  • Test deliverables in adherence to best practices.
  • Prepare test plans, test cases and test status reports for required projects/enhancements.
  • Execute regression and functional tests, recording the results and defects.
  • Execute testing based upon the performance testing timelines associated with the release schedule.
  • Web and mobile software testing.
  • Document defects, assisting with their resolution.
  • Document and convey all test findings in a clear and concise manner for the development team.
  • Record bugs and features in our JIRA ticketing system
  • Participate in the delivery of products for clients.
  • Participate in the training of products for clients.

Scheduled Weekly Hours:


Number of Openings Available: 


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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.