Operations Manager, User Experience Research

Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 90 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, Wattpad Labs, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!

At Wattpad, our User Experience Research practice has grown as more and more people, functions, and business areas are running user research studies and surveys. Our dedicated team of UX Researchers need a Research Operations partner to help plan, conduct, and apply quality user research processes and practices at scale.

With this first Research Ops hire, we are looking for someone who understands research methods and research practices, and is able to partner with researchers and non-researchers to efficiently enable high-value, actionable research.
What you will be doing:

  • Develop and document research tools and processes (e.g. screeners, templates, consent forms) to enable efficient and consistent research practices across Wattpad
  • Recruit, screen, gain consent, schedule, and compensate participants
  • Define processes and guidelines for consent, privacy, and information storage to ensure compliance, manage messaging and recruitment lists to prevent oversampling, and ensure ethical research practices
  • Develop processes and platforms for consistent sharing, awareness, and accessibility of research insights
  • Enable, educate, and onboard others to perform research activities; provide operational support for weekly user chats and monthly user sentiment surveys; manage the research budget; set and track metrics to improve operational performance
  • Define, share, and socialize the value of User Experience Research throughout the organization
  • Build connections with our Data practices to enable triangulated insights across qualitative and quantitative data sources

What we are looking for:

  • 3+ years in Research Operations, Program Management, Project Management, or equivalent
  • Understanding of different research methods and the operational elements that contribute to effective, efficient, and reliable research insights that can be actioned upon
  • Excellent observational skills and analytical ability – you delight in seeing things that others miss and enabling others to see the same
  • Stakeholder and partnership management – you know how to work with multiple stakeholders and partners to enable consistent, high-quality research
  • A team player to work in harmony with our research team

Bonus background in one or more of the below:

  • Excellent knowledge of data privacy policies, experience managing relationships with vendors, and knowledge of UX research tools (ex. User Interviews, Dovetail, Survey Monkey, etc.), and insights repositories
  • Familiarity with agile workflow, user-centered design and other processes used in a tech product environment

What we offer:

  • Competitive salary
  • Career development; we believe in mentorship and supporting you to achieve your goals
  • Health benefits, fully covered by us!
  • RRSP Contributions
  • Generous vacation and Parental Leave Top-up
  • $200/month Transit and Home Office Allowance, choice of hardware, flexible hours, hybrid office and remote work options
  • Corporate discount for gym membership for you and your family
  • Downtown Halifax, NS location, with easy access to transit
  • And a whole lot more!

Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Hangouts and Zoom.

About Wattpad

Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play…and all while having a great time.

Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period.

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.