Onboarding Manager

Dash Social is brand-intelligent AI for social growth. By bringing brand, creative, social performance and workflows together in one connected system, Dash helps marketing teams create content, act on recommendations, report on results and know what to do next. Global brands rely on Dash to move faster without losing control of their brand. Learn more at dashsocial.com.

At Dash Social, you'll have the opportunity to take risks, learn and grow your career alongside a talented, hardworking team. Our policies and practices have earned us recognition as a top employer in Canada.

The Opportunity

As a Customer Onboarding Manager on our Customer Success team, you will guide prospects and new customers through their onboarding journey with Dash Social. During their first 30-90 days (on average), you'll act as their trusted advisor, proving our value, driving product adoption, and ensuring they're set up for long-term success.

You'll collaborate closely with Account Executives, Account Managers, Product, and Product Marketing teams to deliver a seamless onboarding experience, uncover expansion opportunities, and help customers achieve their business goals using Dash Social.

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What you'll do

Responsibilities

What You'll Do

• Customer and Prospect Engagement
  • Lead new customers through a structured onboarding program, driving usage, adoption, and overall ROI.
  • Deliver engaging and efficient product training, feature demos, and workshops tailored to each customer's needs.
  • Understand each customer's unique goals and align onboarding activities to ensure success.
  • Act as the primary point of contact for all platform-related inquiries during onboarding.
  • Identify and surface growth opportunities during onboarding and trial phases.
• Internal Collaboration and Feedback
  • Monitor customer usage and workflows via Mixpanel and Looker; share insights to drive adoption and determine when the client is ready to graduate from the onboarding phase.
  • Track and communicate product issues, customer questions, and trends.
  • Provide clear, actionable feedback to Product and Product Marketing teams.
  • Leverage AI tools for improved workflows and efficiencies.
  • Collaborate with fellow Onboarding Managers to ensure consistency and excellence in the onboarding experience.

What you'll need

Qualifications

About You / Desired Qualifications

• 2-4 years of experience in customer-facing SaaS, customer success, or client onboarding roles.
• Strong technical aptitude and the ability to quickly learn complex software.
• Experience using AI tools as a work function.
• A confident self-starter with excellent organizational skills and attention to detail.
• Exceptional communication and presentation skills - you know how to build trust with customers.
• Comfortable working cross-functionally and adapting to a fast-paced, evolving environment.
• Growth-minded, proactive, and motivated to learn new skills.
• Experience leading both virtual and in-person meetings and training is required.
• Ability to travel for on-site client training as needed.

Don't meet every qualification? Research shows that equity-deserving groups are 20% less likely to apply to jobs if they don't check every box. If this role excites you and you think you have what it takes, we encourage you to still apply. You may be the best candidate for this role.

A little bit about us

Dash Social

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.

At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.