Labour Dispatch Coordinator

ROLE OVERVIEW
Marinus Services is seeking a highly organized, dependable, and confident Labour Dispatch Coordinator to provide operational support for marine terminal labour dispatch activities. This role is responsible for coordinating labour scheduling, maintaining dispatch and payroll records, supporting compliance with Collective Bargaining Agreements, and ensuring accurate workforce documentation in a fast-paced, 24/7 operational environment.

The successful candidate will be someone who is systematic, organized, calm under pressure, and comfortable managing frequent changes and time-sensitive requests. They will be responsible for ensuring that daily labour requirements are clearly understood, properly scheduled, communicated, and executed.

LOCATION & SCHEDULE
Work arrangement: onsite

COMPANY OVERVIEW
Based in Halifax, Nova Scotia, Marinus Services ULC navigates the complexities of global trade with precision, delivering specialized operational and technical services to marine terminals worldwide. Our team supports international clients across multiple time zones, combining operational excellence with strong financial and governance practices to support sustainable growth.

KEY RESPONSIBILITIES
What You'll Do
• Coordinate daily labour scheduling and workforce assignments in support of a 24/7 marine terminal operation.
• Prepare and maintain gang orders, dispatch records, labour reports, and other workforce documentation.
• Review and verify employee timekeeping and payroll information for accuracy.
• Monitor changing operational requirements and respond to scheduling adjustments, cancellations, and short-notice requests.
• Support compliance with Collective Bargaining Agreements, established dispatch procedures, and operational requirements.
• Communicate clearly with terminal operations teams, labour representatives, employees, payroll, and internal stakeholders to ensure requirements are understood and executed accurately.
• Ask questions, clarify requirements, and confirm expectations when information is incomplete, unclear, or subject to change.
• Develop and maintain organized processes for managing scheduling information, changes, requests, and follow-up actions.
• Build and maintain positive working relationships with clients, terminal personnel, union representatives, and internal teams.
• Maintain a professional and solutions-focused approach when managing competing priorities, changing requirements, and challenging or time-sensitive situations.
• Work independently while maintaining consistent communication with the broader operations team.
• Identify potential scheduling or workforce issues and escalate matters appropriately when required.

REQUIRED QUALIFICATIONS
What We're Looking For
We are looking for an individual who is highly organized, process oriented, confident, and comfortable working in a fast changing operational environment. The ideal candidate will bring a combination of workforce coordination experience, strong communication skills, sound judgment, and the ability to maintain structure and accuracy under pressure.
The successful candidate will require the proper travel documents and ability to travel to the United States within a month from start.

Key Qualifications and Attributes
• Experience in workforce management, labour scheduling, dispatch, logistics, operations coordination, customer service, or a similar environment.
• Experience working in a unionized environment is preferred and considered a strong asset.
• Strong organizational skills and a systematic approach to managing schedules, records, requests, and follow-up activities.
• Demonstrated ability to manage multiple priorities, changing requirements, and short turnaround times while maintaining accuracy.
• Clear, professional, and confident communication skills, both verbal and written.
• Ability to ask appropriate questions, clarify requirements, and confirm understanding before taking action.
• Strong interpersonal and relationship-building skills, with the ability to develop positive and professional working relationships with clients, terminal operations teams, union representatives, and internal stakeholders.
• Calm, composed, and professional approach when dealing with pressure, competing priorities, challenging conversations, or unexpected changes.
• Ability to work independently, take ownership of responsibilities, and follow established processes with minimal supervision.
• Strong attention to detail and a commitment to accurate and consistent execution.
• Demonstrated ability to adapt quickly to redesigns, scheduling changes, operational adjustments, and evolving client requirements.
• Strong problem-solving and decision-making skills, with the ability to identify issues and determine when clarification or escalation is required.
• Proficiency with Microsoft Excel, Outlook, and Teams.
• Ability to travel to the United States within one month of starting for training and onboarding.
• Diploma or certificate in Business Administration, Logistics, Supply Chain, Human Resources, or a related discipline is an asset.
• Equivalent education and relevant experience will be considered.

COMPANY BENEFITS
• Marinus’ Comprehensive Benefits Plan
• Company matched registered retirement savings plan.
• Vacation – 20 days per year.
• Eligible for annual discretionary bonus program.