IT Support Technician – Digital Nova Scotia – Leading Digital Industry

IT Support Technician

Scotia Logic is currently seeking two (2) experienced IT Desktop Field Technicians in the CBRM area of Nova Scotia. Successful candidates will be responsible for supporting PC-based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

Please submit your resume by email to: careers@scotialogic.ca

Essential Duties and Responsibilities

  • Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
  • Install hardware and software for clients. Install/configure/repair network and local printers.
  • Complete necessary internal and client related documentation as required on a daily basis.
  • Train clients on basic computer knowledge.
  • Communicate and interact with end users and internal staff to resolve IT related issues.
  • Accountable for ticket aging.
  • Positive and proactive attitude with customer’s best interest in mind.
  • Acknowledge and escalate issues that are brought to your attention, but may fall outside of IT support.

Qualifications / Requirements

  • Intermediate knowledge of PC desktop support.
  • Intermediate knowledge of local and network printer support.
  • Basic knowledge of Networking and Windows based servers.
  • Customer service related experience.
  • Basic knowledge of ticket based tracking system.
  • Will be subject to a criminal background and reliability check
  • Valid Class-5 Nova Scotia drivers license and clean drivers abstract

Additional Requirements

  • Excellent verbal and written communication skills.
  • Ability to work with minimal supervision.
  • Dependable transportation to/from the Sydney office.
  • Ability to work occasional nights and weekends if required.
  • Ability to work as part of an 24-7 on-call rotation (tri-weekly)
  • Must be able to lift up to 50 pounds, climb stairs, climb ladders up to 15 feet, work in confined spaces, sitting or standing for extended periods of time.

Education / Training / Experience

Required:

  • Minimum of three (3) years’ experience with Windows 7/10 OS, Microsoft Windows Server 2008/2012, PC re-imaging.
  • Minimum of three (3) year experience with PC and laptop hardware.
  • A+ Certification

Preferred / Assets

  • Certification in Server + or Network+
  • Certification in Microsoft MCP, MCSA, MCSE
  • Certification in Dell Hardware.
  • Certification in Xerox Printers/Hardware.
  • Certification in HP Hardware.
  • Certification in IBM/Lenovo Hardware.
  • Other IT / Computer Science education
  • First Aid and/or WHMIS certifications

Salary: $42,000.00-$47,500.00 per year

Other Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday
  • +On call every 3rd week (evenings and weekend)