Account Manager

Full-time, Permanent

We are Guild Software Inc, a fast-growing Dartmouth-based company that offers a cloud-based member management solution to our incredible clients. We have recently upgraded to a beautiful new modern office on Lake Banook, and our talented team of professionals has doubled over the past year. We are currently seeking a highly motivated, outgoing individual to join our team as an Account Manager. Our ideal candidate will be an excellent communicator, possess a friendly demeanour and have a passion for building and maintaining relationships.

Role and Responsibilities

  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities
  • Assist with challenging client requests or issue escalations as needed
  • Liaise with project management team to ensure clear communication of customer requirements
  • Liaise with the project management team to ensure timely delivery of key deliverables

Requirements

  • Degree/Diploma in Business/IT/Sales or relevant working experience
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or appropriate role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience in the tech space
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Experience with AMS or CRM software is considered an asset.

What we offer:

  • Group Benefits Plan
  • Modern office with lake access – Bring your kayak!
  • Flexible work hours – We understand you have prior commitments!
  • Weather Swap Policy – If it’s going to rain on the weekend and you want to take advantage of some Vitamin D, go for it!
  • Every day is a casual day – We want you to be comfortable!
  • Work from home opportunities
  • Free onsite parking
  • The office lounge opens at 3 PM every Friday. Come hang out!

Job Types: Full-time, Permanent
Salary: $40,000.00-$50,000.00 per year