Digital Technology Analyst – Truro Campus

What you’ll do: Responsibilities

What you will be doing…

Reporting to the Digital Innovation & Technology Manager and with mentoring from the Digital Innovation & Technology Lead. Your primary responsibilities will be providing Tier 1 level IT support via phone, live-chat, e-mail, and in-person.

As part of the Technology Service Desk, you will record daily work activities using the ITSM ticket management system, ensure accurate opening and closing of tickets, providing appropriate information that supports overall service analysis and long-term planning. You will provide first level technical support for service requests, analyzing potential solutions and risk. You will also troubleshoot user access to network accounts. You will provide primary technical support for smart classrooms and educational technology (including setup, maintenance, troubleshooting, and repairs).

You will perform printer maintenance in computer labs, load paper and toner, and perform basic printer repairs. You will work to support a network and equipment used for educational purposes. You will configure and provide technical support for smartphones and tablets for Wi-Fi, etc.

What you’ll need: Qualifications

You are a collaborative, team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day. You understand our position as role models to our students and as such, you demonstrate the utmost professionalism, integrity, and respect for all persons in everything you do. You are committed to life-long learning, occupational currency, and a belief in NSCC’s mission. You bring a learning-centred perspective to everything you do. You think broadly, celebrate the diversity of thought, and respect the uniqueness of individuals. You flourish in a dynamic, changing and the sometimes ambiguous environment by keeping informed and connected within your role and the College. Is this you?

Qualifications and Occupational Experience:

  • A degree or diploma in the Information Technology related field. Relevant industry certifications will be considered an asset.
  • Information Technology Infrastructure Library (ITIL) Foundations Version 3/2011/4 certification.
  • Microsoft Technology Associate (MTA) certification.
  • Network+ certification.
  • A+ certification.

The successful candidate must be willing to maintain certifications.

This is an entry-level position. We welcome applications from recent graduates.

The incumbent must possess:

  • Ability to plan, test, troubleshoot stand-alone and networked (wired and wireless) computer systems
  • Exposure to IT/AV systems such as data projectors, SmartBoards and video conferencing
  • Familiarity with PC, Mac and Server hardware, operating systems, and applications
  • Problem solving skills
  • Multi-task and organizational skills
  • Customer-focused with strong communication skills
  • Occupational experience in the technology and/or educational fields would be considered an asset.
  • You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, Microsoft Azure AD, In-Tune
  • You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.
  • Valid Nova Scotia Driver’s License is required.

Relevant Skills and Knowledge

  • You demonstrate a commitment to diversity and inclusion.
  • You possess excellent interpersonal skills and are able to interact at all levels of an organization
  • You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
  • Your superb team working skills enable you to contribute positively to a team environment.
  • You have specific technical occupational knowledge and skill in PC, Mac and mobile hardware, server and networking hardware, operating systems and applications
  • You are known for your problem solving and critical thinking skills
  • You are a strong communicator both written and oral
  • You possess excellent coordination skills specifically related to project management)
  • You have proven records and information management skills and abilities specifically related to needs collection and analysis)