Digital Banking Advisor – Digital Nova Scotia – Leading Digital Industry

Digital Banking Advisor

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title: Digital Banking Advisor

Job Description

  • Focus on student education and demonstration, leveraging new digital solutions to deliver a memorable client experience, drive brand value and retain relationships
  • Actively listen and engage clients in conversation to further understand their individual needs
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with clients, associations and partners to make the most of advice opportunities and referrals
  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
  • Respond to client-initiated contact, assisting them with a range of self and assisted service financial transactions

What do you need to succeed?

Must-have

  • A warm, friendly and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment
  • Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly
  • Superior emotional intelligence and situational awareness as well as problem-solving and people skills with the ability to build strong relationships and proactively connect with clients
  • Entrepreneurial attitude who is adaptable, eager to learn, has strong personal ethics and a hunger for success
  • Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course)

Nice-to-have

  • University/College Alumni

Job Summary

Supports day-to-day banking activities by providing information and assistance to clients and internal organizations. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

  • Address: HALIFAX, Nova Scotia, Canada
  • City: CAN-NS-BEDFORD
  • Country: Canada
  • Work hours/week: 37.5
  • Employment Type: Full time
  • Job Type: Regular
  • Platform: Personal & Commercial Banking
  • Pay Type: Salaried
  • Posted Date: 2022-06-24-07:00
  • Application Deadline: 2022-07-10-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.