Customer Success Manager – Digital Nova Scotia – Leading Digital Industry

Customer Success Manager

Description

At Proposify, we value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples, women in non-traditional positions, persons with disabilities, and persons of the LGBTQ+ community.

Proposify is committed to helping companies grow— our mission is to make every deal a closed deal. Whether it’s reducing costs, saving time, or increasing revenue, we’re here to provide solutions for our customers. As a CSM, you are committed to ensuring Proposify customers achieve their desired outcomes while providing a great customer experience. Our team aims to create an exceptional experience and drive sustained value for our customers through building trust and consulting on our software. The outcomes are increased value, higher satisfaction, and the renewal of the customer.

Our CSMs possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with Proposify. CSMs have the opportunity to grow their careers with a focus on skill and professional development.

Proposify is based in Halifax, Nova Scotia; but this is a remote position and we are welcoming applications across Canada.

What you’ll do and love doing:

  • Be the trusted advisor and advocate for customers in our Mid-Market and Large customer segments.
  • Manage the entire customer lifecycle post-sale, including onboarding. You will own renewals and identify expansion opportunities for all of your assigned accounts.
  • Be a product and category expert, and someone our customers look to for guidance, advice, and consultation.
  • Proactively engage customers with recurring touchpoints to derive maximum value from their investment in Proposify
  • Determine customer goals and collaborate on customized Proposify workflows to drive value
  • Collaborate with other Proposify teams to ensure adoption and successful renewals
  • Monitor customer health and build and execute associated risk mitigation plans
  • Resolve customer inquiries by aligning customers with the proper resources

What we’ll love about you:

  • Have an intrinsic motivation to help others find solutions to their challenges
  • Are passionate about customer success and customer experience
  • Can build and nurture relationships with multiple stakeholders: C-Suite to Individual Contributors
  • Solve problems with curiosity and creativity
  • Embrace challenges and change
  • Commit to improving every day
  • Invest in relationships with customers but also colleagues
  • Contribute to a positive team environment of equality and inclusion

What you’ll love about us:

While Proposify world headquarters is in Halifax, Nova Scotia, we are a 100% remote company with employees working from all over the world. We’ve invested in all of the systems and tools that make remote work enjoyable, productive, and connected.

People feel empowered to do their best work and test out ideas. They don’t just ask ‘Why?’ but try ‘Why not?’ We are a team that embraces the new, the maybe, the unknown because we know that’s where growth lies; just beyond our comfort zone, just beyond what the experts say, and way beyond the way- we’ve-always-done-things.

Everyone is a leader in their role and has the autonomy and responsibility to contribute, to change, and to challenge. We don’t care how many hours people work, we care about the quality and impact of their work.

We get shit done. We get shit done fast. We are not a static company; we are moving forward and continually evolving to make things better for our business and the businesses of our customers.

We have flex hours so employees can design their day to work when they’re most productive, and allow for time each day to spend with family and friends, take advantage of nice weather, focus on wellness, and pursue their hobbies and passions.

Some of our benefits include:

  • Company provided and paid health benefits from the day you start.
  • RRSP matching program from the day you start with no resting period.
  • 3 weeks of vacation to start; paid sick leave; personal days; company wide end of year break.
  • Brightpass (free online fitness and wellness courses).
  • Flexible working hours.