Creator Specialist, Operations Wattpad WEBTOON Studios – Digital Nova Scotia – Leading Digital Industry

Creator Specialist, Operations Wattpad WEBTOON Studios

Wattpad WEBTOON Studios brings together technology, a diverse new generation of creators, and passionate global fandoms to create data-backed, audience-driven TV shows, films, and books. Leveraging incredible stories and insights from WEBTOON and Wattpad’s combined audience of more than 166 million people, Wattpad WEBTOON Studios has pioneered a bold, global, fan-first approach to entertainment. Wattpad WEBTOON Studios has worked with Netflix, Sony Pictures Television, Crunchyroll, The Jim Henson Company, Vertigo Entertainment, Constantin Film, Penguin Random House, and many other leaders in entertainment and publishing.

As an Creator Specialist on the Wattpad WEBTOON Studios team, you will be an essential part of ensuring our most important creators feel supported throughout their time with Wattpad WEBTOON Studios. You will report into the Creator Manager, Operations and work closely with the Creator Management Team to guide creators through their publishing and entertainment deals, ensuring they are set up for success and performing their duties with a level of respect and professionalism.

What you’ll be doing:

  • You will work closely with the Creator Management team to identify creators to invest in and assist in the structuring of strategic plans for those creators.
  • Responsible for managing the operations of top tier creators working closely with the Creator Manager,
  • Strategy and formulating the developmental strategy of creators at different stages of their career trajectory.
  • Work closely with Creator Manager, Operations to execute on internal large scale creator-focussed workshops, educational programs & resources
  • Support in building, scaling and executing on global processes
  • Support the organization of the quarterly Creator Satisfaction Survey
  • You will be responsible for the on-boarding of creators who have been signed to Wattpad WEBTOON Studios, ensuring the collection and documentation of all necessary information for each area of the team.
  • You will provide day-to-day support for our creators (Wattpad Books and external publishing) throughout all stages of the publishing process, responding to questions and escalating concerns to the appropriate stakeholders.
  • You will ensure our creators are meeting all necessary internal and/or external deadlines and behaving in a manner of the utmost professionalism.
  • You will assist in the execution of creator opportunities and events where necessary.
  • You will create and distribute educational resources that will help prepare our creators for success in the industry.
  • You will be responsible for tracking and invoicing of payments for Wattpad WEBTOON Studios creators.
  • You will provide viable operational suggestions to help build strong, trustworthy relationships with our creators.
  • Maintain a portfolio of template agreements & creator database for both internal and external use
  • Manage pertinent information sharing with a rotating roster of 20-30 Wattpad WEBTOON Studios Creators

What you’ll need:

  • A highly engaged WEBTOON user &/or Wattpadder. A passion for Wattpad stories &/or WEBTOON webcomics and, in particular, the importance of the creators who are developing them, is a must.
  • You have 2+ years of experience working in a role related to publishing, entertainment, publicity, marketing, communications, or customer success. Experience with user-generated content is a big plus.
  • You are a people person. Listening, empathizing, and problem-solving comes naturally to you.
  • You are a super organized multi-tasker who can juggle multiple projects/priorities with ease.
  • You have exceptional written and oral communication skills.
  • You are proficient in GSuite, Word, and Excel. Experience with Salesforce and Docusign a plus.
  • You should speak another language — fluency in Spanish, French, Italian or German a strong asset but not required

What we offer:

  • Competitive salary
  • Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
  • Health benefits, fully covered by us!
  • RRSP Contributions (Canada), 401K Contributions (USA)
  • Generous vacation and Parental Leave Top-up
  • Monthly home office allowance, choice of hardware, flexible hours, and remote work options
  • Corporate discount for gym membership for you and your family
  • Summer Fridays with afternoons off!
  • And a whole lot more!

Wattpad WEBTOON Studios is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Hangouts and Zoom.

About Wattpad

Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play…and all while having a great time.

We are a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period.

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.