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October 20, 2026 at 12:00 p.m. – 1:00 p.m.

Agents for Everyday Users: Enabling the Line of Business

Agents for Everyday Users: Enabling the Line of Business

Presented by Salman Ahmad
Managing Principal Consultant, CxMSB

AI agents are changing how work gets done by helping employees automate tasks, streamline processes, and access information more efficiently. In this session, we’ll explain what AI agents are, share practical business use cases, and show how organizations can start creating value with simple, approachable agent experiences.

  • What an agent is: the difference between Copilot and agents
  • Where agents fit in everyday life; use cases like answering repeat policy questions, guiding someone through an intake or approval, and pulling order or status information from a trusted sources
  • Built by the business: how Copilot Studio enables non-developers to build an agent without coding or AI expertise
  • Live demo: a short demo of an active agent

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